Our Simple Promise: Quality & Care
We put a lot of care into creating and packaging your item so it arrives safely and brings you joy. Please read our policy below, which is designed to be fair to you and sustainable for our small business.
Final Sale Policy
All sales are final.
Due to the unique and often delicate nature of the items we sell, we generally do not accept returns or offer refunds for reasons such as a change of mind, the item not fitting your space, or any other non-damage-related issue. We encourage you to review the product descriptions, dimensions, and photos carefully before making your purchase.
Exceptions: Damaged or Defective Items
The only exception to our final sale policy is if your item arrives damaged or is defective. We understand that accidents can happen during shipping, and we want to make it right immediately.
If Your Item Arrives Damaged:
- Contact Us Immediately: You must notify us within 48 hours of the delivery date.
- Provide Photographic Evidence: Please send us an email to {email} that includes:
- Photos of the damaged item itself.
- Photos of the outer box/packaging (especially if the box looks damaged).
- A photo of the shipping label.
- Your order number.
- Resolution: Once we review the evidence, we will promptly arrange one of the following, based on your preference and item availability:
- A full refund to your original payment method.
- A replacement of the damaged item (if stock is available).
- Store credit for the full purchase price.
Key Points to Remember:
- Shipping Costs: We are not responsible for return shipping costs, except in cases where the item is damaged or defective.
- Original Condition: Items must be returned in their original packaging, though we will provide specific instructions once a damage claim is approved.
Thank you for supporting our small business! We truly appreciate your understanding of this policy.
Need help?
Contact us for questions related to refunds and returns.
